MEASURE AND OPTIMIZE CUSTOMER SATISFACTION

Customer SatisfactionSurveys

Systematically measure customer satisfaction in your company. Leverage knowledge of your customers’ wishes and expectations as a competitive advantage.

We have the right questions – you get the answers!

HOW IT WORKS

Measure Your Customer Experience

The systematic approach is decisive

Event-Triggered Surveys

A person receives a survey when a certain event concerning them occurs. Additional profile information helps you segment surveys. Contextual survey distribution increases willingness to participate and ensures good response rates.

  • At the right touchpoint

    Feedback is collected automatically at the relevant touchpoints.

  • At the right point in time

    The customer survey is triggered right after an experience or in a preference-based manner. ECHONOVUM knows the behavior and preferences of your customers.

  • Short and to the point

    ECHONOVUM ensures short surveys that precisely address customer experience.

Important Customer Metrics already I ntegrated

Measuring customer experience can be so easy!

  • Net Promoter Score (NPS)

    Are your customers likely to recommend your company, product or service to others? With ECHONOVUM, the NPS is integrated as a standard feature.

  • Customer Satisfaction Score (CSAT)

    How satisfied are your customers after interactions with your company or products? The CSAT score will show you at any time.

  • Customer Effort Score (CES)

    Do you offer the greatest possible convenience and simplicity in terms of handling your product? The CES provides you with the relevant insights.

systematical surveys and analyses

Why choose ECHONOVUM?

More than a feedback solution.

Employee Experience Insights

ECHONOVUM analyzes surveys in real time and visualizes them the way you always wanted.

  • Personal dashboard

    You always know whether you are on track, thanks to the KPIs and detailed views that help you out.

  • Trend detection

    Quickly identify trends or changes.

  • Drilldown

    Investigate potential from the top down.

  • Multi-Filtering

    No matter what filter you want – you have it.

  • Cross-Channel

    Reach your customers and employees through your existing channels, on- or offline.

  • Fully automated

    The system does the hard work for you.

  • Intelligent

    ECHONOVUM knows who you should ask and what you should ask them.

Free Download

All information about the Customer Insights Platform at a Glance!

How you can successfully manage the customer experience with us.

Our managers leverage the dashboards to get real-time insights into where and how we can reinforce our competitive strength. ECHONOVUM helps us boost customer loyalty through continuous dialogue.

Pascal Weber
Head of Marketing, Chicorée

Topbrands trust ECHONOVUM

Edelweiss
bestsmile
chicoree
Perlen Packaging
degussa
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Get to know ECHONOVUM!

  • 1

    Submit form

    Request a demo using the form on the right.

  • 2

    Contact support

    We will contact you.

  • 3

    Get a demo

    Experience ECHONOVUM through a personal demo.

  • Wait no longer!

Based on over 10 years of experience in experience management, I believe that excellent customer experience management is what distinguishes good managers from outstanding managers.

Robert Massarelli
CEO, echonovum